To obtain a position in information systems consulting with a focus on Business Process Management in order to aid in bridging the gap between business process decision making and information technology implementation.

The University of Georgia, USA
Terry College of Business
Bachelor of Business Administration in Management Information Systems

· Professional experience maintaining client relationships, needs analysis, requirements gathering/documentation, business process improvement, and constructing as well as presenting creative deliverables to team members, current and potential clients, and upper management.

· Founder and CEO of Future Business Consultants club at UGA. For more information visit our website at www.ugafbc.com.

· Multiple professional and academic demonstrations of leadership including: Managed a team of Business Analyst Interns to gather needs requirements for prospecting clients, Team Leader in every project assigned throughout major course work, and Managed upwards to 10 student workers as a Lead Student Consultant.

· Training in Agile Project Management techniques following SCRUM philosophies.

· Comprehensive understanding and experience with relational databases, data modeling, with a basic understanding of conceptual multidimensional database design.

· Extremely well versed in Business Process Management Notation and it’s utilization as well as experience implementing it to optimize current process flows within an organization.

· Thorough familiarity with Windows, Macintosh, and multiple Linux distro’s such as Ubuntu, Kubuntu, Puppy, and Debian.

· Experience in maintaining large networks upwards of 1,000 computers at a time by utilizing multiple server side solutions for deploying hardware independent images, security auditing, inventory control, as well as basic functionality.

• MySQL Workbench
• MySQL Query Browser
• OxygenXML
• Run My Process
• Visio ITP Modeler
• Microsoft Office Suite
• Pivotal Tracker
• Sugar CRM
• Zoho CRM
• Active Directory
• Altiris
• Deep Freeze
• NeXpose
• Joomla CMS
• WordPress CMS
• Command Line and Bash
• Visualization Software “R”
• Google Analytics
• Google Adwords

• MySQL
• Java
• JavaScript
• XML
• HTML
• CSS
• BPMN

• JSP
• MVC
• Amazon AWS EC2
• SOA (Via Bizagi)

Course: Data Management

1. Built two medium complexity relational databases containing 10 or more entities with 100 rows of data each.
2. Operated as team leader for both database projects resulting in above satisfactory performance.

Course: Business Process Management

1. Created multiple web based processes capable of querying public third party databases using the Business Process Management Notation software Run My Process.
2. Created multiple “as-is” and “to-be” process diagrams and generated reports using ITP Modeler resulting in extensive experience in determining process flow bottlenecks, optimization strategies, and best practices.

• Manage team of interns in order to fully analyze, gather requirements, and document business and functional software requirements, across multiple departments for various applications
• Extensive client needs analysis and project requirements gathering both individually and from within a team
• Participate in initial client meetings in order gather requirements via face to face interaction
• Participate in team meetings to further analyze potential clients’ business processes and solution requirements
• Coordinate with developers, management, and team members to generate cost estimates and timelines for assigned project leads
• Opportunity tracking and documentation using customer relationship management software SugarCRM
• Agile project management techniques training and implementation experience
• Long term business planning analysis
• Evaluation of current, internal practices and processes in order to offer innovative approaches for improvement
• Construct creative deliverables for team members, managers, and directors in order to propose potential solutions at staff meetings, training, or information sessions

Technical Student · Client Technology Support · January 2009-June 2010

• Wide-scale computer imaging and maintenance
• Remote desktop support and imaging via Altiris Solutions
• Campus-wide application implementation and testing
• Generation of usage reports and usage of application metering to assist in cost reduction
• Technical support for individuals such as the CIO, Directors and other prominent staff
• Nominated for Student Employee of the Year out of 5000 student employees

Anti-Virus Consultant/Lead Student · Client Technology Support
June 2008-December 2008

• Managed up to 10 student consultants simultaneously to insure proper customer service and provide students with the most positive experience while using the computers, and other accommodations
• Customer support via face-to-face interaction with students, faculty and staff
• Focused on virus and spyware removal
• Maintained minimal computer functionality of the 700 computers in the building

Level One Technician

• Customer support via telephone with end users and business owners
• Primarily focused on troubleshooting local network connectivity issues
• Instructed users on proper computer usage, maintenance and safety
• Received professional training in internet connectivity, email support, and employee-customer interaction

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